Terms and Conditions

Cassandra ASIC Agent OS (the service) is provided by Cassandra Research Pty Ltd (we, us, our). These terms govern your firm's use of the service, including the website, the application and any per-service work we perform for your firm. By creating an account or using the service you agree to these terms on behalf of your firm.

The service is professional software that helps Australian registered ASIC agents, tax agents and accounting firms prepare, sign, lodge and keep records of company compliance work.

The service is not legal, accounting or financial advice. Your firm remains responsible for the accuracy of the information it submits, for its obligations as a registered agent, and for reviewing every document and form before it is signed or lodged.

You must provide accurate details when registering, keep your login credentials secure, and make sure only authorised people in your firm use the service. You are responsible for activity that happens under your firm's accounts. Tell us promptly through our contact page if you believe an account has been compromised.

Our prices are per service and are shown on the pricing page, inclusive of GST unless stated otherwise. Government fees charged by ASIC are always separate, are payable to ASIC, and are shown to you before you commit to a service. We may change our prices from time to time; changes apply to new purchases, not to services you have already paid for.

Your firm owns the data it enters into the service, including client-company records, registers and documents. You grant us the rights needed to host, process, back up and display that data in order to provide the service. You can export your data, and if you close your account we will give you a reasonable opportunity to take a copy before it is deleted.

How we handle personal information is explained in our Privacy Policy.

You must not use the service to break the law, lodge information you know to be false or misleading, interfere with the service's operation or security, access another firm's data, or resell the service without our written agreement.

Electronic lodgement depends on your firm's standing as a registered agent and on ASIC accepting each form. The service always shows the current status of a lodgement honestly. We are not responsible for decisions ASIC makes, for ASIC processing times, or for outcomes caused by inaccurate information supplied by your firm.

We work to keep the service available and reliable, but we do not promise uninterrupted operation. We may perform maintenance, and we may improve or change features over time. If we make a change that materially reduces what your firm has paid for, you may contact us for a remedy.

Australian Consumer Law gives you guarantees that cannot be excluded. Nothing in these terms limits those rights. To the extent the law allows, our liability for any claim connected with the service is limited to resupplying the affected service or refunding the amount you paid us for it in the twelve months before the claim, and we are not liable for indirect or consequential loss such as lost profits.

You can stop using the service at any time. We may suspend or close an account that seriously or repeatedly breaches these terms, after giving notice where it is reasonable to do so. Sections of these terms that by their nature should survive — including ownership, liability and data provisions — continue after the agreement ends.

These terms are governed by the laws of New South Wales, Australia. If part of these terms is found to be unenforceable, the rest still applies. We may update these terms; if we make a material change we will note the new date at the top of this page and, where practical, let account holders know in the app.

Questions about these terms? Reach us through our contact page and we will respond within one business day.