Terms and Conditions

Cassandra ASIC Agent OS (the service) is provided by Cassandra Research Pty Ltd (we, us, our). These terms govern your firm's use of the service, including the website, the application and any related services we perform for your firm. By creating an account or using the service you agree to these terms on behalf of your firm.

The service is professional software that helps Australian registered ASIC agents, tax agents and accounting firms prepare, sign, track and keep records of company compliance work.

The service is not legal, accounting or financial advice. Your firm remains responsible for the accuracy of the information it submits, for its obligations as a registered agent, and for reviewing every document and form before it is signed or lodged.

You must provide accurate details when registering, keep your login credentials secure, and make sure only authorised people in your firm use the service. You are responsible for activity that happens under your firm's accounts. Tell us promptly through our contact page if you believe an account has been compromised.

The service is billed as a monthly subscription in Australian dollars via Stripe. Our current plans — Starter, Growth and Firm — and their prices and included limits (team seats, API keys and outbound webhooks) are shown on the pricing page. Prices are inclusive of GST unless stated otherwise.

Your firm's first subscription checkout starts with a 14-day free trial. Subscriptions renew monthly in advance until cancelled. You can cancel anytime through the Stripe customer portal or your settings; cancellation takes effect at the end of the current paid billing period, and no further renewal is charged. We may change our prices from time to time and will give at least 30 days notice before a new price applies to your subscription.

One-off services shown on the pricing page are add-ons available to subscriber firms and are charged per matter. Government fees charged by ASIC are always separate, are payable to ASIC, and are shown to you before you commit to a service.

The service prepares, rule-checks and tracks ASIC forms and supports manual and provider-connected lodgement channels. Your firm remains responsible for reviewing every form and for lodging it through its own registered-agent channel, unless a provider integration has been enabled for your firm using your firm's own credentials.

The service is not approved, endorsed or certified by ASIC, and no ASIC approval is claimed or implied. The service always shows the current status of a lodgement honestly. We are not responsible for decisions ASIC makes, for ASIC processing times, or for outcomes caused by inaccurate information supplied by your firm.

The service collects electronic signatures with tamper-evident audit certificates recording signing metadata. Your firm is responsible for confirming each signatory's identity and authority to sign, and for deciding that electronic execution is appropriate for each document.

Your firm owns the data it enters into the service, including client-company records, registers and documents. You grant us the rights needed to host, process, back up and display that data in order to provide the service. You can export your data, and if you close your account we will give you a reasonable opportunity to take a copy before it is deleted.

We treat your firm's data as confidential and handle personal information as explained in our Privacy Policy.

You must not use the service to break the law, prepare or lodge information you know to be false or misleading, interfere with the service's operation or security, access another firm's data, or resell the service without our written agreement. Your firm must hold valid authorisations from the client companies it manages and the individuals whose information it enters.

We work to keep the service available and reliable, but we do not promise uninterrupted operation. We may perform maintenance, and we may improve or change features over time. If we make a change that materially reduces what your firm has paid for, you may contact us for a remedy.

Australian Consumer Law gives you guarantees that cannot be excluded. Nothing in these terms limits those rights. To the extent the law allows, our liability for any claim connected with the service is limited to resupplying the affected service or refunding the amount you paid us for it in the twelve months before the claim, and we are not liable for indirect or consequential loss such as lost profits.

You can stop using the service at any time by cancelling your subscription, which takes effect at the end of the current billing period. We may suspend or close an account that seriously or repeatedly breaches these terms, after giving notice where it is reasonable to do so. Sections of these terms that by their nature should survive — including ownership, liability and data provisions — continue after the agreement ends.

These terms are governed by the laws of New South Wales, Australia. If part of these terms is found to be unenforceable, the rest still applies. We may update these terms; if we make a material change we will note the new date at the top of this page and, where practical, let account holders know in the app.

Questions about these terms? Reach us through our contact page and we will respond within one business day.